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Cancellation Policy

ACCESSCOUNTS holds the right to cancel your subscription at any time for any reason with a notice provided to you. The subscriber of the account is the only one who can upgrade/downgrade the subscription, cancel the subscription, or make any changes to the subscription from the main e-mail associated with the account or through the main phone number associated with the subscription while the subscription remains active. If the subscription is canceled, there is no guarantee to the storage of your website and/or account information.

If a subscription is canceled, there is no guarantee that the website will remain actively online (live) until the end of the subscription cycle. This is due to your request to cancel your ACCESSCOUNTS service and you agree to hold ACCESSCOUNTS harmless for any and all outcomes related to your decision to cancel service. There is no guarantee that you will have access to the same tools or services you had when the subscription was active. After cancellation, you have the ability to contact customer service using the email used to register the subscription at support@accesscounts.com for any questions or concerns, however you agree that by cancelling your subscription you approved the off-boarding of your website(s) within the full cancellation details of this Cancellation Policy. You agree that the subscription payment received for the month the cancellation was requested will not receive a discounted rate or benefit of any kind for not having the service in an active status for the remaining portion of the billing cycle.

Please note that every new subscriber has thirty (30) days to cancel with a $99 cancellation fee and all payments and subscription renewals are set to auto-charge (this is the satisfaction guarantee period). The $99 cancellation fee is deducted from the first month of service that was paid where the remaining amount will be refunded to the subscriber that made the purchase. The refund will be returned to the payment method on file. Refunds are only applicable for first time purchases and not renewal subscriptions that were reactivated for the same website. If a subscription is canceled within the satisfaction guarantee period, all website boosters (additional services) of that subscription will also be canceled (more info on website boosters in sections below).

Example (During Satisfaction Guarantee Period)

• Subscription Plan = Premium $449/M

• Cancellation Fee Subscription Plan = $99

• Refunded Amount = $350

After the initial thirty (30) days satisfaction guarantee period of a subscription plan, you may cancel any time before the due date of your next subscription payment to avoid further subscription charges. There are no refunds for payments made after the satisfaction guarantee period. If you cancel your subscription before your next payment is due, you will not be charged for the next payment and your account will be deactivated. However, if you do not cancel your subscription payment before the next payment due date, you will be charged the monthly subscription fee(s) active on your account as per the Subscription Agreement with ACCESSCOUNTS.

Example (After Satisfaction Guarantee Period)

• $449 payment is due on 7/25 and subscriber is charged.

• The subscription is canceled after the due date (e.g., 7/26)

• The payment on 7/25 was due to ACCESSCOUNTS even if the subscription was canceled after the payment date was due.

• Subscriber will not be billed on next payment due date 8/25 or going forward.

Subscription payments that are not paid by the payment due date are subject to a $35 late fee. If a subscription payment is declined the website(s) can be taken offline within forty-eight (48) hours after payment decline.

For website(s) reactivation, the monthly subscription fee(s) including late fee must be paid. In the event the fee(s) are not paid, ACCESSCOUNTS holds the right to cancel the subscription before the next billing cycle. Once a subscription has been canceled by ACCESSCOUNTS, subscribers who decide on reactivating the website(s) as per the Subscription Agreement, will incur a $99 reactivation fee instead of the late fee in addition to the monthly subscription payment. ACCESSCOUNTS will not be held responsible for the outcomes of subscription cancellations.  

Example (Reactivation before Subscription Cancellation)

• Subscription payment of $449 is due on 7/25 and the payment declines

• On 7/26, the $35 late fee is applied and the website goes offline

• On 8/13, the subscriber reaches out to ACCESSCOUNTS to reactivate the website

• The subscriber pays ACCESSCOUNTS $449 + $35 late fee = $484

• The website is reactivated

Example (Reactivation after Subscription Cancellation)

• Subscription payment of $449 is due on 7/25 and the payment declines

• On 7/26, the $35 late fee is applied and the website goes offline

• On 8/24, ACCESSCOUNTS cancels the subscription

• On 9/14, the subscriber reaches out to ACCESSCOUNTS to reactivate the subscription

• The subscriber pays ACCESSCOUNTS $449 + $99 reactivation fee = $548

• The subscription is reactivated

Additional services added to your monthly subscription as per the monthly Subscription Agreement contribute to the overall monthly charge of your monthly subscription.

Website Booster Cancellations

[Website Boosters are services that can be added or removed from monthly subscription plans at any time.]

Website boosters have a no refund policy and have a prorated charge during the first month of purchase. If canceled before the next subscription billing cycle, there will be no further charge for that specific service. Otherwise, the booster will be charged alongside the active monthly subscription plan until canceled.

Example (Website Booster Added to Subscription Plan)

• Monthly Subscription Plan = $449

• Subscription billing cycle ends 11/10

• Website Booster with total monthly charge of $29.99 is added on 11/5

$29.99 / 30 days (November) x 5 days remaining in billing cycle = $4.99 charge before next billing cycle

• On the next billing cycle 11/10 the $449 (Subscription Plan) will be charged in addition to  $29.99 (Website Booster)

• Website booster canceled on 11/20

• Website booster not charged on next billing cycle starting on 12/10

Please Note: If a subscription is canceled, all subscription boosters associated with that subscription will also be canceled.

Cancellation of Website Boosters within the satisfaction guarantee period (30) thirty days are subject to a $4.99 cancellation fee per booster. There are no refunds or cancellation fees for boosters after the satisfaction guarantee period. Canceled boosters will not be charged in the next billing cycle.

 

Example (Website Booster removed from Subscription Plan within Satisfaction Guarantee Period)

• Start of subscription on August 1st

• On August 5th, a subscription booster is added to the subscription at a prorated charge

• On August 21st, the booster is canceled

• The refund is issued with the deduction of the $4.99 booster cancellation fee during the satisfaction guarantee period

• Booster will not be charged in the next billing cycle

Example (Website Booster removed from Subscription Plan after Satisfaction Guarantee Period)

• Start of subscription on August 1st

• On September 12th, a subscription booster is added to the subscription at a prorated charge

• On September 21th, the booster is canceled

• There is no refund or cancellation fee applied for booster cancellation

• Booster will not be charged in the next billing cycle

Non-recurring (one-time) website boosters such as Email Transfers, URL Changes, and URL Transfers are non-refundable. Once purchased the purchase will remain on record until used while the subscription remains active. There is no guarantee that one time website boosters that were purchased during a subscription will be applied after a subscription has been cancelled or reactivated.  

Premium URLs or URLs over a $20 USD yearly cost (URLs with much higher-than-normal online host prices due to common words in the URL) must be purchased independently by you and then transferred over to ACCESSCOUNTS. For guidance or further questions, please reach out to customer service at services@accesscounts.com. If ACCESSCOUNTS service is canceled, the premium domain or URLs over the $20 USD yearly cost can be transferred to the subscriber’s private host at subscriber’s request free of charge (limit of one premium domain per account).

 

Downgrading Subscriptions

Subscriptions can be upgraded or downgraded at any time by sending an email to support@accesscounts.com from the email used to register your subscription. If you decide on downgrading a subscription, the difference in subscription price from one subscription plan to the other will be applied to the next billing cycle. On the next billing cycle, the subscription will be charged the price of the new subscription plan.

 

Example: Downgrading Subscriptions

• $449 subscription purchased on January 1st where the next payment is scheduled for January 30th [30 days].

• On January 10th, the subscription is downgraded to another subscription plan at $399

• $399 is charged to the subscription on January 30th

 

Upgrading Subscriptions

Subscriptions can be upgraded or downgraded at any time by sending an email to support@accesscounts.com from the email used to register your subscription. If you decide on upgrading a subscription, the difference in subscription price from one subscription plan to the other will be charged at a prorated rate for the remaining days on the current billing cycle. On the next billing cycle, the subscription will be charged the price of the upgraded subscription plan.

Example: Upgrading Subscriptions

• $399 subscription purchased on January 1st where the next payment is scheduled for January 30th [30 days].

• On January 10th, the subscription is upgraded to another subscription plan at $449

• $33.33 prorated charge for upgrade is charged on January  10th ($449 - $399 = $50 / 30 days in billing cycle x 20 days remaining in billing cycle = $33.33).

• $449 is charged to the subscription on January 30th

 

PLEASE NOTE: CANCELED SUBSCRIPTIONS COULD RESULT IN THE LOSS OF YOUR WEBSITES DATA/CONTENT. IF AN IDENTITY THEFT OR FRAUD CASE IS FLAGGED ON YOUR ACCOUNT, ACCESSCOUNTS CAN WITHHOLD PAID FUNDS, INCLUDING FUNDS WITHIN THE SATISFACTION GUARANTEE PERIOD OR CANCELLATION PERIODS IN GENERAL, UNTIL THE PENDING INVESTIGATION FROM APPROPRIATE FINANCIAL INSTITUTION(S) ARE COMPLETE. IN THE EVENT THAT THE INVESTIGATION REPORTS IDENTITY THEFT OR FRAUD, ACCESSCOUNTS WILL WITHHOLD ANY FUNDS AND COMPLY TO THE FULL EXTENT OF THE LAW.

All cancellation requests must be processed via email at support@accesscounts.com. Any and all cancellation requests that are not received to our support email will not be processed.

If your payment due date arrives, and you are charged after sending in a cancellation notice, you agree to hold ACCESSCOUNTS harmless for processing the payment. ACCESSCOUNTS will refund the excess charge to the payment method on file as soon as possible. Customer service is available for any questions, concerns, and assistance by e-mail at services@accesscounts.com

DID YOU KNOW?

High Upfront Costs: Many website service providers charge substantial upfront fees. According to Clutch.co, the average cost of a custom website design can range from $2,000 to $10,000, depending on complexity and features. This cost can be a significant barrier for small businesses or individuals.
High Hourly Fees for Additional Work: The average hourly rate for web development services varies widely but can be as high as $150 to $200 per hour, according to Upwork. This can make any additional changes or updates costly, especially if frequent modifications are needed.
Extra Charges for Minor Updates: Some providers charge additional fees for minor updates or changes. A study by WebFX found that while initial website development might be a one-time fee, ongoing changes and updates can incur extra costs, sometimes adding up to several hundred dollars per month.
Limited Service Guarantees: According to a report by Website Planet, 27% of businesses reported dissatisfaction with their web design agencies due to lack of transparency and ongoing support. This often means that clients are left to deal with problems or changes on their own, potentially leading to further expenses and inefficiencies.
Limited or No Follow-Up Maintenance: A survey by WP Engine found that 41% of small businesses who had a website built did not have an ongoing maintenance plan. This often results in websites becoming outdated or experiencing technical issues if not maintained regularly.
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