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1. Cancellation by ACCESSCOUNTS

ACCESSCOUNTS reserves the right to cancel any subscription at any time, for any reason, with written notice provided to the subscriber.

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2. Account Authority and Subscription Changes

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Only the account subscriber — verified via the primary email or phone number associated with the subscription — is authorized to:

• Cancel the subscription

• Modify subscription details

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3. Impact of Cancellation

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If a subscription is canceled:

• There is no guarantee that website content or account data will be retained.

• The website may go offline immediately and may not remain live through the remainder of the billing cycle.

• Subscribers may lose access to previously available tools and services.

• ACCESSCOUNTS is not responsible for any consequences resulting from cancellation. The subscriber agrees to hold ACCESSCOUNTS harmless for all outcomes related to cancellation.

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Subscribers may contact customer support at support@accesscounts.com for inquiries post-cancellation. However, by canceling, the subscriber agrees to the full offboarding process outlined in this policy.

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4. 30-Day Satisfaction Guarantee (New Subscribers)

New subscribers may cancel their service within the first 30 days of enrollment. A non-refundable cancellation fee of $1,000, deducted from the initial $2,000 website deposit, will apply.

Please note that canceling during this 30-day period will immediately stop all work on your initial website version and will result in the loss of access to your website and any associated content.

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5. Refunds and Subscription Renewals

• All subscriptions automatically renew after the 30-day satisfaction guarantee period.

• Partial refunds are only issued for first-time purchases, not for renewals or reactivations.

• If canceled within the satisfaction guarantee period, all associated website boosters will also be canceled.

• Refunds are processed to the original payment method.

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Example (Within Satisfaction Guarantee Period)

• Initial Deposit: $2,000

• Cancellation Fee: $1,000

• Refunded Amount: $1,000

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6. Cancellation After Satisfaction Guarantee Period

Subscribers may cancel any time before the next billing date to avoid future charges. Payments already made after the satisfaction guarantee period are non-refundable.

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Example:

• Payment Due: 7/25

• Subscription Canceled: 7/26

• Charge on 7/25 remains due; no charge on 8/25.

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7. Late Payments and Reactivations

• Websites may be taken offline up to five (5) business days after a failed payment.

• To reactivate a website subscription, a $99 reactivation fee will apply in addition to $549 monthly subscription payment.

• Reactivated subscriptions will be subject to a new billing cycle starting thirty (30) days from the date of reactivation. Subscribers who would like to select a different billing cycle date will need to pay the difference between the end of the new thirty (30) day billing cycle to the beginning of the desired custom billing cycle date on the date of the new billing cycle.

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Example (Reactivation with New Billing Cycle Start Date):

• Payment Due: 7/25

• End of Five Business Days: 8/1

• Website taken offline: 8/2

• Subscriber reactivates subscription on 8/5: $549 monthly subscription payment + $99 reactivation fee = $648 total reactivation charge

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Example (Reactivation with Custom Billing Cycle Start Date):

• Payment Due: 7/25

• End of Five Business Days: 8/1

• Website taken offline: 8/2

• Subscriber reactivates subscription on 8/5 but wants future payments to begin on the 15th of the following month: $549 monthly subscription payment + $99 reactivation fee = $648

• $183 charged on 9/5 (subscription period from 9/5 to 9/14)

• Custom billing cycle date begins on 9/15

 

8. Website Boosters

• Website boosters (add-ons) are charged monthly and can be canceled anytime.

• Prorated charges apply for partial usage in the first month or if adding during subscription cycle.

• No refunds are issued for booster cancellations after the satisfaction guarantee period.

• Boosters canceled within the guarantee period incur a $4.99 cancellation fee per booster.

• Boosters are not charged in subsequent billing cycles after cancellation.

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9. Non-Recurring Website Boosters

One-time boosters (e.g., URL changes) are non-refundable. These remain available for use while the subscription is active but may not be applied after cancellation or reactivation.

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10. Premium URLs

Premium domains (typically can range from a few hundred dollars to a few thousand dollars as determined by host or a URL exceeding regular rates (e.g. $20) as determined by ACCESSCOUNTS) must be purchased independently and transferred to ACCESSCOUNTS. Upon cancellation, a one time URL transfer fee of $24.99 will apply and may take up to seven (7) business days to complete transfer. Contact support@accesscounts.com for assistance.

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11. Fraud, Identity Theft & Payment Disputes

If identity theft or fraud is suspected, ACCESSCOUNTS reserves the right to withhold funds, including those within the satisfaction guarantee period, until the investigation by relevant financial institutions is complete. Funds will be handled in compliance with applicable laws.

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12. How to Cancel

All cancellation requests must be submitted via email to support@accesscounts.com from the most recently registered email on file for the subscription. Requests sent through other channels will not be processed.

If a payment is processed after a cancellation notice is sent, ACCESSCOUNTS will issue a refund for the excess amount. By submitting a cancellation request via email to support@accesscounts.com you agree not to hold ACCESSCOUNTS liable for auto-charges processed while cancellation is being finalized.

 

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