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We highly value our relationships with small businesses and individual clients. Below, you'll find answers to frequently asked questions. Should you require further assistance, please don't hesitate to contact us via email at support@accesscounts.com or by visiting our Contact page. We are committed to ensuring that your website supports your success at all times.
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How long does it take my website to go live after I sign up for a subscription?Most websites will be up within fourteen (14) calendar days. Our web designers retrieve your personalized website instructions that you provided during your registration and apply it to the initial version of your website. Once complete, you will receive a confirmation e-mail at the e-mail used during registration.
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How often can I change my websites content?Content changes can be submitted at any time upon your request. Please make all requests as detailed as possible to help our web designers understand your goal(s). Support tickets are processed Monday - Friday from 9AM to 5PM EST in the order received. We value your goals and appreciate your feedback! We work as quickly and as effectively as possible to update your website in all applicable areas in a timely manner.
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What happens if I am not fully satisfied with the results of the initial version of my website?The beauty of ACCESSCOUNTS is that no website version is final. The initial version of your website is meant to act as a starting point towards your ultimate vision. Whether its business or personal goals, a website is a constant work in progress and that is what we are here for. Simply submit an email to support@accesscounts.com seven (7) days a week to correct, update, or improve your website. Our web designers will shape your website to reach your desired look!
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Can I cancel a subscription once purchased?Absolutely! We believe in our service so much, we offer a 30 day money back guarantee. There is a $99 cancellation fee for all subscription models as per our Cancellation Policy within the first thirty (30) days. All subscriptions can be cancelled at any time after the initial cancellation period. When a subscription is cancelled, the system will not renew your subscription the month following cancellation.
High Upfront Costs: Many website service providers charge substantial upfront fees. According to Clutch.co, the average cost of a custom website design can range from $2,000 to $10,000, depending on complexity and features. This cost can be a significant barrier for small businesses or individuals.
High Hourly Fees for Additional Work: The average hourly rate for web development services varies widely but can be as high as $150 to $200 per hour, according to Upwork. This can make any additional changes or updates costly, especially if frequent modifications are needed.
Extra Charges for Minor Updates: Some providers charge additional fees for minor updates or changes. A study by WebFX found that while initial website development might be a one-time fee, ongoing changes and updates can incur extra costs, sometimes adding up to several hundred dollars per month.
Limited Service Guarantees: According to a report by Website Planet, 27% of businesses reported dissatisfaction with their web design agencies due to lack of transparency and ongoing support. This often means that clients are left to deal with problems or changes on their own, potentially leading to further expenses and inefficiencies.
Limited or No Follow-Up Maintenance: A survey by WP Engine found that 41% of small businesses who had a website built did not have an ongoing maintenance plan. This often results in websites becoming outdated or experiencing technical issues if not maintained regularly.
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